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Effective Stakeholder Engagement: Strategies, Tools & Techniques for Social Impact

Date: 21 – 22 October 2025
Time: 9am – 5pm
Singapore, In-Person

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Overview

Do you feel nervous when you have to engage with the public? Do you worry that your audience isn’t listening?

This two-day masterclass is designed to equip participants with essential facilitation skills for effective public engagement. The course will focus on developing practical techniques, enhancing communication abilities, and building confidence in managing diverse group dynamics. Participants will gain confidence in their ability to design and lead engaging public participation processes, manage diverse group dynamics, and foster meaningful dialogue to achieve genuine public engagement.

By the end of this course, participants will have developed a robust toolkit of facilitation skills and strategies to effectively engage the public in meaningful and productive dialogue.

KEY LEARNING OUTCOMES

  • Understand the value of public engagement
  • Defining your goals for public engagement
  • Identify your key audiences and their interests
  • Develop skills to design and implement engaging public participation processes
  • Tailoring messages and language to your audienc
  • Master strategies for handling difficult behaviors and resolving conflicts
  • Experience of different tools and methods to use with participants
  • Confidence through practicing facilitation techniques

WHO SHOULD ATTEND

This course is designed for government, quasi-government and nonprofit professionals involved in social and environmental programmes.
This may include:

Program and project developers, implementers and managers

Public relations and communications staff

Grant funders

Corporate Social Responsibility, sustainability & citizenship

Social Entrepreneurs

Philanthropy & Impact Investors

Community organisers, outreach, engagement

Senior managers & Board members

Anyone seeking to improve their facilitation skills for public engagement

About the trainer

Cassandra Mok

Leadership and Organisational Transformation Consultant

Cassandra Mok works with organisations creating social change by helping them harness the power of their people and systems effectively. Her focus is on how the strategy, operations and culture within organisations can result in sustained transformation, particularly in fluid and ambiguous contexts.

With over 18 years of experience, Cassandra has worked with various corporate, government and non-profit organisations including: Atlassian foundation, people’s republic of China – global environment facility partnership, national university of Singapore centre for nature-based climate solutions, UNICEF, and WaterAid. She has served in senior management roles in the international development sector as well as an external evaluator on public sector institutional capacity and social accountability programs.

Testimonials

RAFT Myanmar

International Technical Adviser
I had the privilege of working with Cassandra as my line manager and Country Representative in Myanmar for two years. Within several months of taking her role as Country Representative, she completely transformed the entire office and program. Under her leadership, the team suddenly flourished, people started taking responsibility and being invested in their work in a way that was unheard of before, and productivity skyrocketed. Relationships with partner organisations improved, and the entire program now had a clear focus and direction. I have never seen anyone be so innovative and effective in transforming a team and organisational culture against the odds of internal and external obstacles

ABA Bank

Supervisor
I had the opportunity of volunteering my time to help Cassandra build the MVP for the Leaderwise app. She is gifted at crafting a common purpose among diverse people by building relationships founded on trust. I was fascinated to see how Cassandra’s compelling product vision had inspired every member of the all-volunteer team. In fact, her servant-leader / mentor approach is one that I have attempted to model since the Leaderwise experience. Moreover, her openness to feedback and spirit of thought-partnership created a non-hierarchical and inclusive atmosphere, where the mentor and mentee could easily switch roles, reflect and find avenues for personal growth.

HowGood

Product Manager
I have had the pleasure of working for Cassandra as a volunteer administration assistant for one year. During this time, I have developed a high level of respect and admiration for Cassandra in everything she does within the organisation and as my immediate supervisor. Throughout all my interaction with Cassandra, she has been incredibly patient, constructive and genuine in the feedback she gives on a regular basis. She is knowledgeable about a wide range of topics, and resourceful and resilient in difficult situations. She has a calm, yet direct and concise manner, and I value the time I have spent with her greatly.

Agenda

Day 1

MORNING:

  • Public engagement: Why bother?
  • Who is the “public”?: Defining your audience(s)
  • Ways of engaging with your audiences
  • Ethical Considerations in Public Engagement

POST-LUNCH:

  • Group Dynamics
  • Handling challenging behaviors and conflicts
  • Case study analysis
  • Public Participation processes: Practical considerations
Day 2

MORNING:

  • Core principles of effective facilitation
  • Characteristics of a great facilitator
  • Facilitation tools and techniques
  • Asking Powerful Questions

POST-LUNCH:

  • Techniques in presence and confidence
  • Facilitation nightmares and how to handle them
  • Setting up your facilitation for success
  • Open consultation and questions

REGISTER TODAY

Early Bird ends on 5 September

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Effective Stakeholder Engagement: Strategies, Tools & Techniques for Social Impact

Early Bird ends on 5 September

SGD 1450 988

Register Today
*9% GST applies for Singapore-based companies and individuals.    
**Group discounts applicable.  

Contact Us

If you need any additional information regarding the masterclass and how you can secure seats for yourself and your organisation, we are more than happy to assist you!

Sheela Nazir
Assistant Regional Manager, Production, Masterclass
Tel: +65 6423 0329 ext 250
[email protected]